Effective Date: March 19, 2026
At Placidie, we’re committed to ensuring your order arrives safely, promptly, and in perfect condition—so you can enjoy your new pieces without any hassle. Below is our comprehensive shipping policy, covering order processing, delivery timelines, shipping protection, and more, designed to keep you informed every step of the way.
1. Order Processing & Fulfillment
All orders placed with Placidie are carefully processed, inspected, and securely packed within 1–3 business days. We take extra care with packaging to protect your items during transit, ensuring they arrive in the same pristine condition as they leave our warehouse. Business days exclude weekends and national holidays, so orders placed on non-business days will begin processing the next available business day.
Once your order is dispatched, you’ll receive an automated shipping confirmation email with a unique tracking number. This number lets you monitor your package’s journey in real time through our trusted shipping carrier’s platform, so you always know when to expect your delivery.
During peak periods—such as holiday seasons, promotional sales, or new collection launches—order processing times may extend to 3–5 business days due to increased order volume. We work tirelessly to fulfill orders as quickly as possible, and we’ll notify you via email if your order experiences any unexpected delays.
2. Estimated Delivery Times by Region
Delivery speeds vary based on your shipping destination and the delivery method you select at checkout. The timeframes below are average estimates only, not guaranteed delivery dates, as external factors may affect transit times beyond our control.
North America
- United States: Standard Shipping (5–8 business days) | Expedited Shipping (3–5 business days)
- Canada: Standard Shipping (7–12 business days)
Europe & Australia
- United Kingdom: Standard Shipping (6–10 business days)
- European Union: Standard Shipping (6–12 business days)
- Australia: Standard Shipping (7–14 business days)
All Other International Destinations
- Standard Shipping: 8–18 business days
Potential transit delays may occur due to carrier disruptions, customs clearance, severe weather, or local logistical challenges. Placidie is not liable for delays caused by these unforeseen external circumstances.
3. Shipping Fees & Promotions
Shipping costs for your Placidie order are calculated automatically at checkout, based on your delivery address, package weight and size, and the shipping method you choose. We believe in transparent pricing—no hidden fees will be added after you complete your order, and all shipping costs are clearly displayed before finalizing your purchase.
Placidie occasionally offers free shipping promotions for eligible orders. These offers will be clearly highlighted on our homepage, product pages, or promotional banners, with all eligibility terms (such as minimum order value or qualifying regions) clearly stated at the time of the promotion.
4. Optional Shipping Protection (Powered by SEEL)
To give you extra peace of mind for your order, we offer an optional Shipping Protection plan powered by SEEL, available for selection at checkout. This add-on service covers unexpected issues during transit, so you can shop with confidence knowing your items are protected.
What Shipping Protection Covers:
- Lost packages: Orders that are not delivered within the estimated delivery window and cannot be located by the shipping carrier
- Damaged items: Products or their packaging with visible damage caused by transit handling
- Post-delivery theft: Packages stolen after the carrier confirms successful delivery (valid proof of delivery and an official theft report are required)
Claims Process: If you add Shipping Protection to your order, you can file a claim directly through SEEL’s online portal using your Placidie order number. All claims are reviewed and processed in accordance with SEEL’s terms and conditions, and approval is at SEEL’s sole discretion.
Important Notes:
- Shipping Protection is optional and not required to place an order with Placidie.
- Without Shipping Protection, your order is only covered by the shipping carrier’s standard liability policy, which has limited coverage for loss, damage, or theft.
- Placidie does not handle claim approvals, denials, or compensation—all claim-related matters are managed exclusively by SEEL.
For assistance with filing a claim or questions about Shipping Protection, contact our support team at support@placidie.com.
5. International Customs, Duties & Taxes
International orders (shipped outside your country of residence) may be subject to customs duties, import taxes, VAT, or other local government fees. These charges are determined by your local customs authorities and are the sole responsibility of the customer.
These fees are not included in your Placidie order total or shipping costs. Placidie has no control over the amount of duties/taxes applied or the length of customs clearance, and we cannot refund or reimburse these charges. We are also not liable for delivery delays caused by customs inspections or processing.
6. Package Tracking Information
A unique tracking number will be included in your shipping confirmation email once your order is dispatched from our warehouse. Please allow up to 48 hours for the tracking information to update in the carrier’s system—this delay is normal, as carriers need time to scan and log packages into their network.
You can track your package by clicking the link in your shipping confirmation email, or by visiting the “Track My Order” section on Placidie (if available). If tracking information does not update after 48 hours, contact our support team for assistance.
7. Customer Responsibility for Accurate Shipping Information
Customers are responsible for providing a complete, accurate, and up-to-date shipping address at checkout—including street number, apartment/unit/suite number, city, postal/zip code, country, and a valid contact phone number. This ensures your order is delivered to the correct location without delay.
Placidie is not responsible for orders that are lost, delayed, misdelivered, or returned to our warehouse due to incorrect, incomplete, or outdated shipping information. If an order is returned due to an invalid address, the customer will be required to pay applicable reshipping fees to have the order sent to the correct address. We recommend double-checking your shipping details before submitting your order.
8. Support for Lost or Delayed Shipments
If your Placidie package does not arrive within the estimated delivery window, please contact our support team at support@placidie.com with your order number. Our team will work directly with the shipping carrier to investigate the shipment status, track down your package, and provide regular updates until the issue is resolved.
– For orders with Shipping Protection: Follow the claim process outlined in Section 4—our team will guide you through each step if needed.
– For orders without Shipping Protection: We will initiate the carrier’s standard lost/delayed package investigation and resolve the issue in accordance with the carrier’s liability policies.
Thank you for choosing Placidie. We strive to provide a seamless shopping and delivery experience, and we’re here to help with any questions or concerns about your order. If you need further assistance with our shipping policy, please contact our support team at support@placidie.com.